Return Policy

We care about your satisfaction!

1. Eligibility for Returns

We accept returns only if:

• You received a damaged, defective, or incorrect item.
• The request is made within 7 days of delivery.

2. Non-Returnable Items

For hygiene reasons, used or opened baby care products (lotions, soaps, oils, wipes, etc.) cannot be returned.

3. Process

• To initiate a return:
• Email us at support@loomora.com with your order ID and product image.

Once approved, we’ll arrange a replacement or refund (as per your preference).

4. Refunds

Refunds are processed to the original payment method within 7–10 working days after we receive the returned item.